The right answers to frequently asked questions
Find the answers to all our products and services by clicking the links below.
What starting material can be accepted?
For a list of accepted starting material, including the relevant amounts, please refer to Table 1 in Product Specifications.
What kind of quality control do you perform?
The quality and quantity of each incoming sample will be determined by appropriate methods (e.g. agarose gel analysis / Qubit® Fluorometer / NanoDrop / Agilent 2100 Bioanalyzer). Further quality controls are performed at various steps of the process.
What should I do if my sample fails the entry QC?
If the amount, concentration and / or quality of the starting material do not meet the requirements for further processing, we will contact you to discuss how to proceed. If possible, Eurofins Genomics will recommend additional pre-processing steps in order to optimise the sample quality.
What kind of BioIT do you offer?
Affordable high quality bioinformatics analysis is available for each package including data filtering and QC.
Can I use the results for diagnostic purposes?
Yes, upon request, the service can be carried out under diagnostic conditions with ISO17025 certified workflows.
Where do I get my results and in which form are they delivered?
All raw data (FAST-Q files) as well as the analysed data can be downloaded via your secure online account.
Where should I send my samples?
Eurofins Genomics Europe Pharma and Diagnostics Products & Services Sanger/PCR GmbH
Jakob-Stadler-Platz 7
78467 Konstanz
Germany
How should I send my samples?
- Please use 1.5 ml safe-lock tubes for your templates and primers
- Do not tape or wrap tubes with parafilm. Safe-lock tubes offer perfect sealing and evaporation protection
- Label your template with our free NGS barcode labels.
If you send more than 92 samples then you can also sent the samples in plates. Please use full skirted PCR plates (e.g. Eppendorf or Twin).
For more information and for sample submission for extraction please read our Sample Submission Guide.
(Picture shows the procedure with Sanger Prepaid Barcodes but work the same with free NGS Barcodes)
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Only use 1.5 ml safe-lock tubes
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2
Remove barcode stricker from film
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3
Affix barcode sticker horizontally
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4
QR-code visible at front so it can be read by scaner
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