The right answers to frequently asked questions
Find the answers to all our products and services by clicking the links below.
Where do I get my results?
All raw data (FAST-Q files) as well as the analysed and assembled data can be downloaded via your secure Ecom online account.
How should I send my samples?
- Please use 1.5 ml safe-lock tubes for your templates and primers
- Do not tape or wrap tubes with parafilm. Safe-lock tubes offer perfect sealing and evaporation protection
- Label your template with our free NGS barcode labels.
If you send more than 92 samples then you can also sent the samples in plates. Please use full skirted PCR plates (e.g. Eppendorf or Twin).
For more information and for sample submission for extraction please read our Sample Submission Guide.
(Picture shows the procedure with Sanger Prepaid Barcodes but work the same with free NGS Barcodes)
1
Only use 1.5 ml safe-lock tubes
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2
Remove barcode stricker from film
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3
Affix barcode sticker horizontally
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4
QR-code visible at front so it can be read by scaner
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Where should I send my samples?
Eurofins Genomics Europe Pharma and Diagnostics Products & Services Sanger/PCR GmbH
Jakob-Stadler-Platz 7
78467 Konstanz
Germany